AutoVinify LLC. Privacy Policy
Effective Date: 06/15/2024

Last update 10/22/2024

AutoVinify (“we,” “us,” or “our”) is committed to protecting the privacy and rights of our users. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or make purchases from our website, www.autovinify.com (“Site”), or access our Vehicle Identification Number (VIN) reports (“Reports”).

By accessing our Site or purchasing Reports, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our Site. For any questions or concerns, please contact us at support@autovinify.com.

1. Information We Collect

a. Personal Information

When you use our Site to purchase VIN Reports, we collect the following personal information:

• Name: To identify you and personalize your experience.

• Email Address: To communicate purchase details and respond to inquiries.

• Payment Information: Securely processed through third-party gateways (e.g., PayPal or Stripe).

• Billing Address: To validate payments and ensure compliance.

• Vehicle Information: VIN, make, model, and related details to generate the requested report.

b. Non-Personal Information

We also collect non-identifiable data, such as:

• IP address and browser details.

• Device type and operating system.

• Site usage statistics (e.g., pages visited, time spent on the Site).

c. Cookies and Tracking Technologies

We use cookies to enhance your experience, remember your preferences, and track website analytics. You can disable cookies through your browser settings, but this may affect certain features of the Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your orders and deliver VIN Reports accurately.

• To communicate updates, order confirmations, and respond to inquiries.

• To analyze and improve the Site’s functionality and user experience.

• To ensure security and prevent fraudulent activity.

• To comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it in the following situations:

a. Service Providers

We work with third-party providers for payment processing, email communication, and analytics. These providers are bound by confidentiality agreements and cannot use your data for their purposes.

b. Legal Requirements

We may disclose your information if required by law, such as in response to court orders, subpoenas, or regulatory requests.

4. Data Security

We implement advanced security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of online transmission or storage is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal data.

• Request corrections to inaccurate information.

• Request deletion of your personal data, subject to legal or contractual obligations.

• Opt-out of marketing communications.

To exercise these rights, please contact us at [support@autovinify.com].

7. Refund and Return Policy

a. General Policy

AutoVinify provides digital VIN reports, which are considered non-tangible and non-returnable. However, we understand that issues may arise and offer a limited return and refund policy under the following conditions:

b. Refund and Return Conditions

1. Full Refund: If the report contains technical errors, contact our support team within one (1) day of purchase for a free exchange.

2. Partial Refund: For claims submitted between two (2) to four (4) days after purchase, a 50% fee will be deducted from the refund. For claims submitted between five (5) to seven (7) days after purchase, a 70% fee will be applied. No refunds will be issued for claims submitted beyond seven (7) days from the purchase date.

   Once a claim is submitted, we will review it. If it aligns with our policies, we will process the claim accordingly

3. No Refunds: Refunds are not eligible for claims submitted beyond seven (7) days from the date of purchase.

c. Claim Review

Once a claim is submitted, we will review it. If it aligns with our policies, we will process the claim accordingly

d. Exclusions

Refunds will not be provided in the following scenarios:

• Incorrect or incomplete vehicle details (e.g., VIN) submitted by the customer.

• Inaccuracies in a report (the data in the report is sourced from third-party databases and is provided "as is")

• Incomplete reports (vehicle information may vary)

• Untimely reports (delays in report generation or delivery)

• Failure to contact support within the specified timeframe.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If you believe a minor has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the content, policies, or practices of these external sites. Please review their privacy policies before engaging with them.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page with an updated “Effective Date.” Continued use of the Site signifies acceptance of the updated terms.

11. Contact Us

If you have questions, concerns, or need support, please contact us:

• Email: support@autovinify.com